You want to return your item? That's OK, everyone is entitled to change their minds. Therefore you may return your order to us Free Of Charge within 28 days of delivery.
All returned items must be unworn (except for trying on of course!), in a re-saleable condition with all tags still attached and where possible in their original packing. We will check all returned items before issuing any refunds.
If you wish to return an item please complete the form below. Once your return is accepted we will send you a shipping label to attach to your parcel and a returns form to put inside the package. We cannot accept your return without the form so please don't forget it!
We use MyHermes to return your items our warehouse. You can choose to drop your package off at your nearest myHermes drop of location or we can arrange for a collection from you on a date that suits. When selecting a collection date from you please allow at least 2 working days from advising us of your return.
Once your item has been received and processed by the warehouse team we will issue your refund back to your original payment method, subject to the item being in a satisfactory condition as stated above.
In line with Consumer Contracts Regulations, we will refund your original basic postage costs if you return all items from the order to us, however no delivery will be refunded if you have decided to keep any of the items from the order.
Please allow 7-14 days for the your return to be processed.